Astrella - vue mer

Cancellation deadlines and refunds

The times and dates stipulated in the cancellation conditions correspond to the local time zone in which the accommodation is located.

– Cancellation by the tenant
Any cancellation must be notified by registered letter with acknowledgment of receipt to the owner.
1. Cancellation before arrival at the premises
The deposit remains with the owner.
a) if the cancellation occurs less than 30 days before the planned date of entry into the premises, the owner may request the balance of the amount of the stay
b) if the cancellation occurs more than 30 days before the planned date of entry into the premises, the owner may request 50% of the balance of the amount of the stay
If the tenant does not appear within 24 hours following the arrival date indicated on the contract, this contract becomes void and the owner can dispose of his accommodation. The deposit also remains with the owner who will request payment of the balance of the rental.
2. If the stay is shortened
The rental price remains with the owner. No refunds will be made.
Only the reason for a health disaster such as COVID-19 (in the event of confinement, travel ban, positivity for COVID-19 or contact case), will give rise to a refund of the deposit already paid and it will not There will be no cancellation penalty (the tenant must expressly notify as soon as he becomes aware of it and provide nominative proof).

– Cancellation by owner
The owner pays the tenant the entire amount paid as the deposit.
in the event of cancellation due to force majeure (natural disaster, health disaster with COVID-19 positivity or contact case or ban on renting by prefectural decree, damage by previous occupants, etc.), no compensation can be paid.